VIEW POINT

FIRST WORD

  • Make it Personal

    Take the remodeling experience beyond tolerable and make it personal and unique to each individual.

     

News + Notes

MARKET WATCH

COMMENTARY

LINDA CASE

MARK RICHARDSON

  • Tough Times

    Familiar ways of managing and leading may not work in a changing business climate.

     

SHAWN MCCADDEN

  • Rest Easy

    Ever get that feeling as you lie awake in the middle of the night? Your mind starts racing and you can't fall back asleep. Questions and scenarios fly by as you toss and turn: What has to get done the next day; did that customer get billed; who will be where; does the crew have everything they need? You eventually drift back to sleep, but you're up again at 5 a.m., only to resume the same exhausting process. It's like the movie Groundhog Day, and you're the main character, doomed to repeat the scene again and again.

     

GUEST COLUMNIST

YOUR BUSINESS

Ways + Means

  • People + Skills: Let Goals Dictate Employment

    A few years ago, Rob Mathews, president of Curb Appeal Remodeling in Dallas, had an awakening moment — he realized he couldn't meet payroll.

     
  • Ethics? No Dilemma

    Sometimes you already have the tools on hand to set yourself apart: It wasn't until a client nominated Schloegel Design Remodel for an ethics award that Jake Schloegel seriously looked at formalizing the practices that his then-25-year-old company had made routine. “We declined the nomination because we didn't have an ethics program in place,” Schloegel says.

     
  • Making it Standard

    So often people keep information in their heads; only they know how to do a particular task. A business, though, must be prepared for "what if so-and-so got hit by a bus?" scenarios. In other words, who will be able to do the office manager's tasks, for example, if he or she leaves their job? That's where SOPs -- standard operating procedures -- come into play.

     
  • Plan Ahead

    Using the Franklin Planner for good business management.

     

BOTTOM LINE

  • Working Bonus

    Remodeling company benefits from its first goal-oriented bonus.

     
  • Social Security Verification

    The IRS suggests that small-business owners verify employee names and Social Security numbers. Using the institution's online verification is beneficial for several reasons.

     

Sales & Marketing

  • Tag Team

    Although team-selling is not a new concept, more remodelers are experimenting with team dynamics, including introducing male-female sales teams.

     
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    That's a Wrap

    People take notice when employees of Excel Interior Concepts & Construction drive around town. The company's newest truck is literally a moving billboard for the Lemoyne, Pa., firm.

     
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    Calling Card

    The holiday season may not officially kick off until next month, but many remodelers are already looking at marketing strategies to keep business coming in during this traditionally slow time.

     
  • ACTing on Instinct

    The ACT contact management system is an asset to your sales

     

FIELD NOTES

  • Tim Faller: Sweating the Punch List

    The never-ending, final list -- the list that drives us all crazy because it's the little things. How do we get carpenters to care?

     
  • He Said, She Said, We Agreed

    Projects often last months at Acorn Design/Build, of Denver, but there's rarely confusion over who agreed to what when, or which products should go where, or when that trade contractor is on the schedule.

     
  • Dust Busted

    Clean jobsites are half the battle of keeping homeowners happy. Remodelers' best practices fall into four categories.

     

BY DESIGN

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    Sketch Pad: Staying in Context

    Do we want a Frank Gehry on our block? Or do we want another standard Colonial? Or a McMansion? Every situation is unique, but there is one golden rule: Be a good neighbor.

     

Tech@Work

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    Joe Stoddard: It's a Myth

    It's hard to believe, but what we now call the "dot-com boom" began 10 years ago -- an eternity in technology years. Yet remodelers still worry about the dangers of "working online."

     
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    A Tool to Aid Growth

    ImproveBuild Remodeler's Business Solution is an all-in-one contact management, estimating, job tracking, and job analysis system that centralizes all project info in an easy-to-manage, customizable format.

     

GOOD FORM

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    Taking the Lead

    When a potential client calls Kirk Development Co.'s office, there isn't always a salesperson to handle the call. But rather than simply taking a name and number, the Phoenix company created two sales lead sheets to guide the call-taker and give the salesperson much-needed information.

     

FEATURES

  • Cathedral Builder Web Extra: John Abrams, In His Own Words

    Experience meets inspiration in the form of John Abrams, of South Mountain Company - a $7.5 million design/build firm in Martha's Vineyard, Mass. - and winner of the inaugural Fred Case Remodeling Entrepreneur of the Year Award. The qualities that won him that accolade are well on display in his body of work.

     
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    Creative License

    Architects who favor a streamlined approach to design in Washington, D.C., have often felt constrained by the city's prevailing preference for traditional styles. But times are changing, just a bit, and local design pros are discovering more clients willing to push the envelope and embrace the unexpected. Architects Janet Bloomberg and Richard Loosle-Ortega, who are principals of Washington, D.C.-based KUBE Architecture, encountered such free-thinking clients on this extensive remodel of a claustrophobic three-level brick home.

     
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    Marina Green

    A neglected row house in a historic San Francisco neighborhood gets a facelift and an impressive (and expanded) interior update.

     
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    Small Victories

    The three remodeling business owners profiled here still wear a lot of hats, and still exist -- despite the number of years they have individually given their businesses -- in what remodeling consultant Judith Miller would call "early growth" stages, those businesses with very involved owners. They have spent years honing their craft and learning about business like many remodeling company owners -- the hard way, through trial and error. But they are all in the process of making changes that will lead to growth and profitability. Each has experienced small victories along the way to reaching these larger goals.

     
  • Deconstructing Design/Build

    When a remodeler says his company is "design/build" what exactly does that mean?

     
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    Cathedral Builder

    John Abrams believes that homes, relationships, communities, and small companies should be built to last for generations. Here's why he's the first winner of The Fred Case Remodeling Entrepreneur of the Year Award, and why South Mountain Company, with 15 employee-owners and 17 owners-to-be, will be building and remodeling homes on Martha's Vineyard for decades to come.

     

Reader Panel

BIG50

CLOSE UP

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    Profile: Michael Denker

    Strong relationships with subcontractors are a vital part of the success of Hopkins & Porter, and the Potomac, Md., company uses both formal and informal methods to bond with its trade contractors.

     

SECOND LOOK

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    Second Look: Robert Chew

    Thirty years after he got into the solar business, Bob Chew (Big50 1987) is happy to be back where he started. Only instead of being an early adopter of a technology that relied on federal support, he's a leading player in a sophisticated industry whose future seems assured.

     

SOLUTIONS

KITCHEN + BATH

DESIGN CLINIC

  • Focused Search

    A new Web site (www.kitchenandbathsearch.com) delivers relevant kitchen and bath results from the Internet to industry professionals

     
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    Open Shelving

    In the bathroom, you don't have to stow all your stuff behind closed doors. In fact, it's convenient to have some items, such as towels and soaps, up for grabs when you need them. That's where open shelves come in handy.

     
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    Bland to Grand

    A plain and boxy ranch kitchen receives a stylish update.

     

SPEC BOOK

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    Products: Showers & Tubs

    For a contemporary shower design, try Preceria shower doors. The curved glass doors add a new dimension to traditional shower enclosures, and create a contemporary bathroom focal point.

     

SUSTAINABILITY

GREEN SPEAK

  • Inspired Tour

    The Green Built Parade of Homes features seven new houses with green elements that meet the guidelines established by Green Built North Texas.

     
  • Zero to Green

    One of the first green projects done by Jackson Remodeling was driven by a client, who not only specified the products but also researched purchasing and installation and suggested trade contractors. That was in 2000. Now, the Seattle company is known for its green projects.

     

GREEN SPEC

PRODUCTS

TRENDS

IN FOCUS

FIRST LOOK

LAST WORD

Benchmark

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    Your Slip is Showing

    Any amount of slippage, if consistent, will quietly and effectively kill your year. Some slippage is just bad luck, but here are eight causes that you can control.

     

WEB EXTRAS

OTHER ARTICLES

  • In Remodeling "Town Hall," Remodelers Share Challenges

    How do you control costs in a down market, or when job costs run over budget? What's the hardest part about growing your company? How do you motivate production staff? What's your opinion of cost-plus pricing? In a "town hall meeting" for remodelers, the owners of three successful but very different remodeling companies answered these and other questions from a capacity crowd of hundreds of attendees of the 2007 Remodeling Show in Las Vegas.

     
  • The Remodeler's Two Roles

    The difference between you and your clients is smaller than you might think.

     
  • Selling Value, Not Price

    It's no secret that the remodeling process is not a pretty one. It's invasive; it's time consuming; it's stressful; and it's expensive. But the remodeler who is able to take that same process and make it feel like something different entirely -- something exciting, easy, even enjoyable -- is the remodeler who will be able to charge what he is worth.

     
  • Blueprint for Kitchen Design

    During the seminar "Blueprint for the Custom Crafted Kitchen," speaker Carol Lamkins covered the 9 centers that designers and remodelers should address in a kitchen design.

     
  • Employees: Your Other Customers

    There are two kinds of customers in remodeling: "external" and "internal" clients. External clients are the ones you traditionally think of when you think of your customers -- homeowners who contact your company to replace their windows, or remodel their bathroom, or put an addition on their house. Internal clients are your employees.

     
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    Green Kitchen Options

    The latest in Green products for kitchens.

     
  • News From the 2007 Remodeling Show