All posts tagged with customer satisfaction

November 03, 2009

I Am a Salesperson

Like it or not, remodelers, you are in the sales business. Might as well be good at it. Read more...

 
 
September 14, 2009

Refuse to Be the Adversary

Fighting with clients only widens the gap between their views and yours, and increases your costs. Read more...

 
 
June 16, 2009

Working for Friends

I’ve met a lot of contractors who have a rule against working with friends. At face value, it makes a lot of sense. But I try not to take anything at face value. Read more...

 
 
 

About the Blogger

Greg Antonioli

thumbnail image Greg Antonioli founded Out of the Woods Construction & Cabinetry Inc. in 1992. With $2.2 million in revenues in 2008, Out of the Woods is a design/build firm that does strictly residential remodeling, historically in the Boston suburbs and increasingly in the city. The company has 13 employees (eight in the field, five in the office), practices open-book management, and enjoys a company-wide bonus program. Greg is a long-time member of Remodelers Advantage Roundtables, vice president of a NARI chapter, and a Sandler Sales trainee. He is also an avid reader of business books & periodicals, a regular magazine contributor, and (some have said) a twisted thinker. Greg believes that his company’s #1 obligation is to its construction clients. He believes that company time and resources spent on sales is time that should be spent serving construction clients, therefore sales and design efforts must be very efficient. One of every three of the prospects with whom Greg meets becomes a design client, and 100% of those design clients convert to construction clients. Greg is a native of California’s Silicon Valley area and a graduate of Santa Clara University. He and his wife have three daughters and live in Acton, Mass.